Billing: how we bill (and how to change the credit card on your account)

Support Center > About SecureVideo Accounts and Service

Published 05/29/2015 at 11:50pm UTC

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All other account types are required to have a credit card on file, for automatic monthly payments. If you require a different arrangement, please reach out to us at [email protected] .


If you need to change the credit card on your account, please follow the instructions below.


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1. Click on the Profile icon in the upper right-hand corner, and select "My Account" from the dropdown menu.

Profile menu showing the "My Account" option



2. In the "Credit Card On File Since" box, click on the "Change Card" button.

Change Card button



3. Click on the "Use a Different Credit Card for Your Account" header along the bottom. 

Use a different card


4. Enter your new credit card information, and check the box confirming that you have read and agree to's Terms & Conditions. Then click on the "Save" button in the lower left hand corner.

  • The formatting for the Credit Card Expiration date is sensitive; be sure to use MM/YY. For example, if the expiration date is June 1, 2020, you should input: 06/20

Credit card fields



5. You should see a blue banner message that your changes were saved.

Your changes were saved message 



This article was last reviewed by our Support team on November 5, 2019.